Comments on: iTunes 5002 error blues cured

By: Mindloss

Mindloss — Sat, 19 Dec 2009 00:00:13 +0000

I just deauthorized and authorized my computer and can redeem itunes cards again. I also restarted by router first.

By: Catherine

Catherine — Sat, 13 Jun 2009 04:47:56 +0000

Well I have tried all your suggestions and I am still locked out. So much for movie night with the kids!

By: F Han

F Han — Mon, 27 Apr 2009 21:14:40 +0000

Just get a new account. That’s the easiest way to solve the problem if any of the above suggestions do not work.

By: CitrixLemon

CitrixLemon — Thu, 23 Apr 2009 02:49:11 +0000

I found a fix for 8.1.1.10 running on Vista 32bit (Possibly other versions of Windows).

1. Close itunes.
2. Open Programs and Features (Add or Remove Programs in XP).
3. Select itunes and click “Repair.”
4. When finished open itunes again and things should be fixed.

I’ve heard that reinstalling also fixes it if you still have the Setup.

By: m hill

m hill — Tue, 07 Apr 2009 16:26:25 +0000

Following the advice on this thread, to remove a 5002 error I kept getting after depositing a purchase in my shopping cart–I couldn’t even access the cart after this–I went into preferences, switched from shopping cart to one-click purchasing, and…success. The change automatically removed the shopping cart from my iTunes, and all subsequent purchases went through. (NB: It looks like the problem was a change in the sales mode for the saved purchase, from three pieces (Bach) for one price,. to individual purchase only.)

By: Brian

Brian — Sun, 29 Mar 2009 13:24:53 +0000

I’m getting this every time I try to purchase the ‘Wine & Conversation” iTunes Essentials playlist. Very unfortunate – past experience says an iTunes Essentials playlist purchase will remain broken for months.

By: Margaret

Margaret — Sat, 07 Mar 2009 01:36:37 +0000

I did everything you all said and the only thing that worked was to put my security code in for my credit card. I deleted everything out of my shopping cart and then switched to one-click purchasing. I signed out and in. Then I entered the security code and it works! Go figure.

By: anon

anon — Sun, 01 Mar 2009 04:27:30 +0000

That’s a great idea … I’m going to move ALL of my business for any track that gets the 5002 error to Amazon, since none of these solutions work for me. Apple, if many people do this, is that motivation enough?

By: Kim Bach . Org » Blog Archive » Happy Fifth Blogaversary - i brought the noise!

Mon, 16 Feb 2009 00:08:53 +0000

[...] sobering fact is that the biggest drivers of traffic to my blog remains the article about the 5002 error in iTunes and the article that contains a photo of chalk art by Julian Beever, which is heavily copied and [...]

By: Taylor

Taylor — Sat, 17 Jan 2009 08:33:16 +0000

It seems to me that anybody i’ve spoken to, or emailed, has had problems with itunes. The solution that seems most succesful is re-entering tour account/billing info. Itunes doesn’t like it if you don’t capitalize adresses, and use proper punctuation. Thanks for the help itunes